Before production
A project may be revised before approval. Charges, cancellation terms and any non-refundable custom work will be stated before payment.
Clear decisions before we make the physical piece.
You approve the render and model before production. If the delivered object differs materially from the approved specification, the case is reviewed against those exact versions.
Damage or production fault
Contact support with photographs and packaging details within the published reporting window.
Personalised items
Because every piece is made for one customer, change-of-mind eligibility differs from standard retail and will be stated by destination before checkout.
Trading entity, contact details, service levels, retention periods and jurisdiction-specific consumer terms must be finalized with professional review before live payment is enabled.